Privacy Policy

Last Updated: January 30, 2026

1. Introduction & Scope

Welcome to Rowllr.

Rowllr respects your privacy and is committed to protecting the personal information of creators and readers who use our platform. This Privacy Policy explains how we collect, use, store, share, and protect information when you access or use the Rowllr website, applications, and related services (collectively, the "Service").

Rowllr is a creator-first digital content platform where creators can publish, distribute, and monetize digital goods such as stories, chapters, memberships, subscriptions, and other digital content. Access to content may be free, follower-only, subscription-based, or purchased directly (including international purchases). All payments are processed as digital goods transactions through approved payment partners.

This Privacy Policy applies to all users of Rowllr, including: Creators who publish content, Readers who access free or paid content, Subscribers and members, Visitors who browse the website without creating an account.

By using Rowllr, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, you must not use the Service.

1.1 Relationship with Terms of Service

This Privacy Policy forms part of Rowllr's legal agreement with you and should be read together with our Terms of Service, Refund & Payment Policy, and Community Guidelines.

Capitalized terms used in this Privacy Policy but not defined here have the same meaning as in the Terms of Service.

If there is any conflict between this Privacy Policy and the Terms of Service, the Terms of Service will prevail for matters related to platform use, payments, and content, and this Privacy Policy will prevail for matters related to personal data and privacy.

1.2 What This Policy Covers

This Privacy Policy explains:

  • What information we collect about you
  • How we use that information to operate and improve Rowllr
  • How your information is stored and protected
  • When and with whom we share information
  • Your rights and choices regarding your data
  • How we handle data for creators, readers, and subscribers
  • How we comply with applicable data protection and financial regulations
  • How we handle future platform features in a privacy-safe manner

This policy applies to all information collected through:

  • The Rowllr website
  • User accounts and profiles
  • Content publishing and reading
  • Payments, subscriptions, and digital purchases
  • Login and authentication systems (including social login)
  • Emails, support communication, and platform notifications
  • Analytics and security monitoring

1.3 Who This Policy Applies To

This Privacy Policy applies to:

  • Creators, who publish and sell digital content
  • Readers, who view or purchase content
  • Subscribers, who access paid memberships or subscriptions
  • Users, who create accounts or interact with the platform
  • Visitors, who browse public pages without logging in

If you are using Rowllr on behalf of a business or organization, you confirm that you have the authority to accept this Privacy Policy on their behalf.

1.4 Creator-First Privacy Commitment

Rowllr is built as a creator-first platform, and we follow these principles:

  • Creators own their content and audience
  • We do not sell creator or user data
  • We do not run third-party advertising on creator content
  • We collect only the data necessary to operate the platform, process payments, and ensure security
  • We use data to improve the Service, not to exploit users

Rowllr does not display third-party ads on content pages and does not share personal data for advertising purposes.

1.5 Updates to This Privacy Policy

Rowllr may update this Privacy Policy as the platform evolves, features are added, or laws change. When we make material changes, we will update the "Last Updated" date and notify users through the platform or by email.

Your continued use of Rowllr after updates means you accept the revised Privacy Policy.

2. Information We Collect

Rowllr collects only the information that is necessary to operate the platform, provide services to creators and readers, process digital purchases, maintain security, and improve user experience. As a creator-first technology platform, we follow a data minimization approach, meaning we collect the least amount of data required to run the Service effectively.

We collect information in the following ways:

2.1 Information You Provide to Us

When you create an account or use Rowllr, you may voluntarily provide certain information, including:

  • Account information, such as your name, email address, username, and password
  • Profile information, including profile image, bio, social links, and preferences
  • Creator information, such as content details, pricing, subscription settings, and publishing preferences
  • Content you upload or publish, including text, images, files, stories, chapters, comments, and other digital material
  • Communication data, including messages, feedback, or requests you send to our support team
  • Verification information, when required for payouts or legal compliance if required by payment partners (such as PAN or government-issued ID)

This information is used to create and manage your account, enable content publishing, provide support, and operate the core features of the platform.

2.2 Information from Login & Authentication Providers

Rowllr supports social login and authentication services to make account access easier and more secure. When you sign in using third-party providers (such as Google, Apple, Facebook, X, LinkedIn, or similar services), we may receive limited information from them, such as:

  • Your name
  • Email address
  • Profile photo
  • Unique account identifier provided by the login service

We use this information only to create or link your Rowllr account and do not post anything on your behalf without your permission.

2.3 Payment-Related Information (Digital Goods Only)

Rowllr enables creators to sell digital goods and digital access (such as chapters, memberships, and subscriptions). To process these payments:

  • All payments are handled by secure third-party payment partners
  • Rowllr does not store credit/debit card numbers or bank details
  • We only store transaction references, payment status, and payout records required for accounting, refunds, and support
  • Payment partners may collect information directly from users as per their own privacy policies

This structure helps ensure high security and compliance with financial regulations.

2.4 Information We Collect Automatically

When you access Rowllr, we automatically collect certain technical and usage information, including:

  • IP address
  • Browser type and version
  • Device type, operating system, and identifiers
  • Pages visited, features used, and interaction logs
  • Date and time of access
  • Referral URLs and navigation data

This data helps us understand how the platform is used, detect fraud or abuse, improve performance, and ensure system security.

2.5 Analytics Information

We use internal tools and trusted third-party analytics services to measure usage trends and improve the platform. Analytics data may include:

  • Page views and session duration
  • Feature usage patterns
  • Error reports and performance data
  • Aggregated behavioral insights (non-personalized)

Creator-First Privacy Commitment: Rowllr does not sell personal data, does not run third-party advertising on creator content, and does not use personal information for external marketing purposes.

3. How We Use Your Information

Rowllr uses the information we collect only for legitimate business purposes that are necessary to operate a secure, creator-first digital platform. We do not use personal data for advertising or data resale.

3.1 To Provide and Operate the Service

We use your information to:

  • Create and manage your account
  • Allow creators to publish and sell digital content
  • Allow readers to access free, follower-only, or paid content
  • Enable subscriptions, memberships, and digital purchases
  • Process payments, refunds, and payouts through payment partners
  • Provide customer support and respond to your requests

3.2 To Improve and Develop the Platform

We use aggregated usage data and feedback to:

  • Improve performance, speed, and reliability
  • Build new features and tools for creators
  • Fix bugs and technical issues
  • Understand how users interact with the platform
  • Optimize the reading and publishing experience

This data is used in aggregated form and is not used to profile users for advertising.

3.3 Payments, Payouts & Accounting

We use limited transaction information to:

  • Maintain accurate payment records
  • Handle refunds, disputes, and chargebacks
  • Generate earnings dashboards for creators
  • Comply with accounting, audit, and tax obligations
  • Prevent financial abuse or misuse of the platform

3.4 Security, Fraud Prevention & Abuse Detection

We use information to:

  • Detect suspicious or fraudulent activity
  • Protect user accounts from unauthorized access
  • Prevent payment fraud, spam, and platform abuse
  • Enforce our Terms of Service and Community Guidelines
  • Maintain the integrity and safety of the platform

3.5 Legal & Regulatory Compliance

We may use or disclose information when required to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities
  • Enforce legal rights and obligations
  • Protect the safety, rights, or property of Rowllr, its users, or the public

3.6 Communication with Users

We use your contact information to:

  • Send important service-related emails (account, security, payment, updates)
  • Notify you about changes to policies or features
  • Respond to support requests
  • Send optional product updates or platform announcements (you may opt out of non-essential communications)

4. Sharing of Information

Rowllr does not sell your personal information. We share information only when necessary to operate the Service, comply with the law, or protect the platform.

4.1 Payment & Financial Partners

We share limited information with payment processors and banking partners to:

  • Process digital purchases
  • Issue payouts to creators
  • Handle refunds, disputes, and chargebacks
  • Comply with financial and tax regulations

Payment partners process data under their own privacy policies and security standards.

4.2 Service Providers & Infrastructure Partners

We share information with trusted third-party providers who help us operate the platform, such as:

  • Cloud hosting and storage providers
  • Email and notification services
  • Analytics and monitoring tools
  • Customer support systems
  • Security and fraud prevention services

These partners are given access only to the data necessary to perform their services and are contractually required to protect your information.

4.3 Legal Requirements & Protection

We may share information if required to:

  • Comply with court orders, subpoenas, or legal processes
  • Respond to law enforcement or regulatory requests
  • Investigate fraud, abuse, or security issues
  • Protect the rights, safety, or property of Rowllr, creators, users, or others

4.4 Business Transfers

If Rowllr is involved in a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction. In such cases, users will be notified of any material changes to how their data is handled.

Creator-First Data Promise: Rowllr shares data only to run the platform, never to exploit users. We do not share personal information for advertising purposes and do not allow third-party ads on creator content.

5. Data Storage & Security

Rowllr stores user information on secure servers operated by trusted infrastructure providers. We use commercially reasonable security measures to protect personal data, including encryption, access controls, and restricted internal access.

Only authorized personnel can access user data, and access is limited strictly to operational needs such as support, security, and compliance.

While we take strong measures to protect information, no system can be completely secure. You acknowledge that using any online service involves some risk, and Rowllr cannot guarantee absolute security against unauthorized access or cyber incidents.

6. Data Retention & Deletion

Rowllr retains personal information only for as long as necessary to operate the Service and comply with legal, accounting, and security obligations.

  • When your account is active, your data is retained to provide the Service
  • When you delete your account, your personal data is removed or anonymized after a reasonable period
  • Certain data may be retained in backups or logs for legal compliance, fraud prevention, dispute resolution, and audit purposes

You may request deletion of your account by contacting support@rowllr.com from your registered email address.

7. Your Rights & Choices

You have control over your personal information and may:

  • Access or update your account details through your profile
  • Request correction of inaccurate data
  • Request deletion of your account and personal data
  • Manage email preferences and notifications
  • Opt out of non-essential marketing communications

Some service-related communications (such as security alerts, payment confirmations, or policy updates) are essential and cannot be opted out of.

8. Children & Minors

Rowllr does not knowingly collect personal information from children under the age of 13. The platform is not intended for children under 13.

Minors aged 13 to 18 may use Rowllr only with the consent of a parent or legal guardian. Any payouts for minor creators must be processed to a bank account held by a parent or legal guardian, subject to applicable verification.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information as soon as reasonably possible.

9. International Users & Cross-Border Transfers

Rowllr is operated from India and is designed to serve creators and readers globally. If you access the Service from outside India, you acknowledge and agree that your information may be processed, stored, and transferred to servers located in India or other countries where Rowllr or its service providers operate.

To provide the Service, Rowllr may transfer personal information across borders for purposes such as hosting, payment processing, customer support, analytics, and security operations. These transfers are necessary to operate a global digital content platform and to deliver services efficiently.

All international data transfers are carried out using commercially reasonable safeguards, including contractual protections and industry-standard security measures, to ensure that personal data is handled in a lawful and secure manner.

For international creators and users:

  • Payments and payouts are processed through approved third-party payment partners
  • Payment partners may require identity verification, tax information, or additional compliance checks based on local laws
  • Processing times, fees, and requirements may vary by country or region

Rowllr complies with applicable data protection laws to the extent required and will follow mandatory local regulations where they apply. By using Rowllr from outside India, you explicitly consent to the collection, use, storage, and cross-border transfer of your information as described in this Privacy Policy.

10. Policy Updates & Contact Information

Rowllr may update this Privacy Policy from time to time to reflect changes in the platform, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and notify users through the platform or by email where required.

We encourage you to review this Privacy Policy periodically to stay informed about how your information is handled.

If you have any questions, concerns, or requests related to privacy, data protection, or this policy, you may contact us at:

Email: support@rowllr.com

This email can be used for:

  • Privacy-related questions
  • Data access or deletion requests
  • Corrections or updates to personal information
  • Reporting privacy or data security concerns